Privacy policy

At PRAAV, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

When you visit our website, certain information may be collected automatically, including your:

IP address
Web browser and device information
Time zone
Cookie information
Pages or products viewed
Information about how you browse and interact with our website

We refer to this as Device Information.

When you place or attempt to place an order, we may collect information including:

Name
Billing address
Shipping address
Email address
Phone number
Order and transaction details

We refer to this as Order Information.

Payment information is securely processed by our authorized third-party payment gateway or payment service provider. PRAAV does not directly store your complete card, UPI, banking, or other sensitive payment credentials. Payment processing is also subject to the privacy policies and terms of the respective payment provider.

How We Use Your Information

We use the information we collect to operate our business and provide our services, including to:

Process and fulfil your orders
Arrange shipping and delivery
Send order confirmations, invoices, and updates
Communicate with you regarding your purchases or enquiries
Provide customer support
Detect and prevent potentially fraudulent or suspicious transactions
Improve and optimize our website and customer experience
Understand how visitors interact with our website
Evaluate the effectiveness of our marketing and advertising activities
Comply with applicable legal and regulatory requirements

Where permitted and based on the preferences or consent you have provided, we may also use your information to send you updates, offers, promotions, and information about PRAAV products and services.

Cookies & Analytics

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and support analytics and marketing activities.

We may use third-party analytics services to understand how visitors browse and interact with our website.

You may be able to control or disable certain cookies through your browser or device settings. Please note that disabling some cookies may affect certain features or functionality of the website.

Sharing Your Personal Information

We may share necessary personal information with trusted third-party service providers that assist us in operating our business, such as:

Payment gateways and payment processors
Shipping and logistics providers
Website and e-commerce service providers
Analytics providers
Marketing and communication service providers
Customer support and technology providers

These providers may process your information only as necessary to provide their respective services and are subject to their own privacy practices and applicable legal requirements.

We may also disclose information when required to comply with applicable laws, regulations, court orders, government requests, or other lawful processes, or where reasonably necessary to protect our rights, customers, business, or property.

Marketing & Advertising

Where applicable and permitted, we may use certain information to provide marketing communications or advertisements that we believe may be relevant to you.

You may opt out of promotional communications using the unsubscribe option provided in the communication or by contacting us.

Data Retention

When you place an order with PRAAV, we retain relevant Order Information for our business records for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal and accounting obligations, resolve disputes, and protect our legitimate business interests.

Data Security

We take reasonable administrative and technical measures to safeguard the personal information we process.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information held by us.

You may contact us if you have questions or requests concerning your personal information.

Third-Party Services

Our website may contain integrations or links to third-party websites and services. PRAAV is not responsible for the privacy practices of independent third parties.

We recommend reviewing the privacy policies of any third-party services you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal and regulatory requirements.

Any updated version will be published on this page with the revised effective date where appropriate.